Return authorization, for each reason, must be requested within 14 days from the delivery exclusively through the account area on www.carillohome.com where is possible to ask for total or partial refund of your order in the section “ my orders”.
Once you have completed your request, carillohome will verify and approve the picking up of the products. It will be accepted only refund that have the authorization as well as the progressive number of RMA (return material authorization).
Once the notice of the refund request arrives, Carillo Home will provide for communicating to client the instruction for resending the product and will advice carrier for collecting the items. Customer must resend the product to:
Angelo Carillo & C. SPA
Cis Nola Isola 1 Lotto 102
80035 Nola (NA).
The product must be intact and in its original packaging.
Client is compelled to:
The return of goods can be done not further 14 days from receiving the product and Carillohome will be responsible for transport costs.
Refund will be within 30 days from receiving the item where client would have respected all of the parameters.
The right of withdrawal is exposed to these conditions:
SUBSTITUTION OF THE PRODUCT
Substitution procedure will start if there are the following options:
In each of these cases client will be responsible for transport costs and delivery must be done by an overnight carrier.
Client who decides to ask for product substitution must contact carillohome company by email to firstname.lastname@example.org and wait the exchange authorization.
It will be necessary to have the following data:
To request the product substitution client must conform to the following indications:
Carillo Home reserves the right of inspecting the item before accepting or not the exchange.
If Carillohome cannot substitute the item it will provide for reimbursing within 10 days from receiving the package with the same payment method used to purchase it (if you paid on cash, refund will be done with a bank transfer).
If all of the conditions for the exchange will not be respected, the product will not be accepted and it will be resent to client who will be responsible for its delivery costs.